tag:blogger.com,1999:blog-7975216108354644767.post5663352342144696578..comments2023-11-02T07:42:19.263-07:00Comments on <a href="http://www.griffineatsoc.com">Griffin Eats OC</a>: Tustin Pizza CompanyGriffinhttp://www.blogger.com/profile/10483522277973144914noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7975216108354644767.post-22934397962660605292011-05-16T14:42:14.192-07:002011-05-16T14:42:14.192-07:00have ordered from the Tustin Pizza Company for yea...have ordered from the Tustin Pizza Company for years. My pizza and other ordered items, have always been delicious.<br /><br />However, due to poor customer service from , Zachary Gauch, my experience has been tainted. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!<br /><br />I ordered a large peperoni pizza, double cheese, with potatoe wedges. Simpler order? Not for this company.<br /><br />Our pizza was delivered burned, black. When I called to report the error, I was told three times I could "trade" my pizza in for a new one. Trade? Why would I want a burned pizza? I don't appreciate the condescending attitude.<br /><br />Zachary: " I have to wait for my driver to get back. I have other pizza's waiting to be delivered. I will have your pizza for you to "trade" in, out in about forty minutes."<br /><br />Me: " We have company over, we already waited forty minutes and we purchased wings, and have movies ready to go. Is there any way to get this pizza out here sooner ?"<br /><br />Zachary: " I can't make my other customer's wait because you need a replacement pizza."<br /><br />Me: "That's really great customer service."<br /><br />Zachary: pause.... "..... So do you still want the pizza?"<br /><br />Me: disgruntled......... "Yes"<br /><br />My girlfriend felt this turnaround was unacceptable. Feeling she could appeal to the humanity of the manager, she called the store.<br /><br />K: Hi, can I have the phone number to your corporate office?"<br /><br />Zachary: We are not a corporation."<br /><br />K: " May I speak with the manager?"<br /><br />Zachary: "There is not a manager here."<br /><br />K: " Ok, can I speak with whoever is above you?"<br /><br />Zachary: "There is no one here above me. "<br /><br />K: " Can I have the number for the owner?"<br /><br />Zachary: " I am not allowed to give that information out."<br /><br />K: " Can I give you my number, and can you have the owner call me?"<br /><br />Zachary: Took down the phone number<br /><br />..............Time elapses, Zachary calls my phone.<br /><br />Zachary:" Hello, can I speak with K?"<br /><br />K: " Hello."<br /><br />Zachary: " I called the owner and he said , I handled the situation correctly and he is not going to call you. I have customer's waiting in the lobby. I can't spend anymore time on you." <br />Zachary hung up the phone.Anonymousnoreply@blogger.com